Reviews
Refund and Return Policy
Welcome to Canadapharmastore.ca. Due to health, safety, and regulatory requirements, our return and refund policy differs from standard retail stores.
Medication Return Policy
For patient safety and product integrity, medications and pharmacy products cannot be returned once dispensed or shipped, including: Prescription medications
Over-the-counter medications
Temperature-sensitive products
Opened healthcare products
Personal care items
Products requiring special storage
This policy helps ensure safety, quality control, and compliance standards.
Damaged, Defective or Incorrect Orders If you receive an order that is:
Damaged during shipping
Defective
Incorrectly fulfilled
Missing items
Please contact us within 48 hours of delivery at support@canadapharmastore.ca.Include:
Your order number
Description of the issue
Photos of the product/package where applicable
After review, we may offer, where appropriate:
Replacement shipmentStore credit
Refund to original payment method Order Cancellations Orders may be canceled only before processing or shipment.Once an order has been processed or shipped, cancellations may not be possible.
DELIVERY ISSUE
an order is lost in transit or not delivered, please contact us and we will work with the carrier to investigate and assist with resolution.
Refund Processing Approved refunds, where applicable, are generally processed within 5–10 business days to the original payment method.Processing times may vary depending on your financial institution.
Incorrect Shipping Information Customers are responsible for ensuring shipping information is accurate at checkout.
We are not responsible for delays or losses resulting from incorrect address information provided by the customer.
CONTACT US FOR ANY INFORMATION